+94 777 797 333

Frequently Asked Questions

Delivery

Can I Pick-up my order from a TheSensation.lk store?

No, we do not offer in-store pickup at the moment.

What do I do if I missed the delivery of my order?

If there is a chance you will not be present to receive your order, contact our Customer Care team at +94 777 797 333 to reschedule delivery.

If you have already missed the delivery appointment, an agent from our delivery partner will contact you to inform you of the missed delivery and will set a new time for another delivery.

Will I be charged for a re-delivery?

When we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.

What should I do if my order has not arrived?

In the event your order is not delivered within the time frame. Please email us at info@thesensation.lk or contact our Customer Care team at +94 777 797 333.

When can I expect delivery of my order?

We estimate that your order is expected to be delivered within 5 to 7 (five to seven) days, depending on the product the delivery may get delayed due to unexpected circumstances; the product being out of stock and being shipped.

If the delivery address is located in remote areas will have longer delivery times, which are dependent on our delivery provider.

Orders

What do I do if I receive the wrong item, a damaged / defective item or have a problem with an item ordered?

If you receive the wrong item, a damaged / defective item, please contact us immediately by email at info@TheSensation.lk or by calling +94 777 797 333 with your order number, details and an image of the items you wish to return.

All products must be returned to us, unused and with all TheSensation.lk tags (if any) still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of by you.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Can I reorder items I've previously purchased?

Your order history is available under “My Account” on the “My Orders” page.

You can reorder items you’ve previously purchased directly from your order details.

Gifts

Can I have my purchase gift-wrapped with a personalized message?

TheSensation.lk is happy to offer gift wrapping and include a personalized message for your loved ones.

Payments

What kind of payment method may I use?

We accept all kinds of payment such as Debit Cards, Credit Cards (Visa, MasterCard, American Express), Ez-Cash, M-Cash, Sampath Vishwa, DFCC Wallet and more & Cash on Delivery.

Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.